What is last mile delivery?

In today's fast-paced world where online shopping has become the norm, last mile delivery has emerged as a crucial aspect of the logistics industry. But what exactly is last mile delivery, and why is it so important to the success of eComm brands? 

Last mile delivery refers to the final leg of the product's journey, from a transportation hub or a fulfillment center to the end consumer's location. It’s called the "last mile" because it represents the last and often the most expensive and time-consuming part of the logistics chain. The term "mile" is not to be taken literally, as it could refer to a few blocks in an urban area or several miles in a suburban or rural setting.

What are the benefits of enabling last mile delivery?

Enhanced CX

Last mile delivery plays a crucial role in shaping the overall customer experience. In the age of eCommerce, customers have come to expect fast, reliable, and convenient deliveries. A smooth last mile delivery process can enhance customer satisfaction, leading to increased customer loyalty and positive brand perception.

Same-day Delivery

Companies that excel in last mile delivery gain a significant competitive advantage. With fierce competition thanks to Amazon, brands that can offer same-day or next-day delivery have a better chance of attracting and retaining customers. Efficient last mile delivery can be a key differentiator in the market.

Cost Savings

The last mile is often the most expensive part of the delivery process, accounting for a significant portion of the overall logistics costs. Optimizing last mile operations can result in large cost savings for brands. Finding efficient routes, consolidating deliveries, and leveraging technology can help reduce fuel consumption, labor costs, and vehicle maintenance expenses.

Make last mile delivery a growth engine with PrettyDamnQuick

Oftentimes, last mile delivery is the most cost effective and fast option available to customers. Because of this, enabling last-mile delivery could be transformational for many brands, whose customers would then be able to see "same-day delivery available," ultimately giving customers a reason to stay on their website and increasing conversions. 

Looking to offer customers same-day delivery ASAP? For help accessing last mile delivery options to increase your checkout conversion and maximize your shipping revenues, click here for a PrettyDamnQuick consultation. Looking to streamline and scale your existing last mile strategy? PrettyDamnQuck offers the ability to bring your own DoorDash or other last mile carrier rates to a master account. Download PrettyDamnQuick’s free Shopify app today to get started!